Did my order go through?
-Please check your PayPal account. If the transaction shows up there, then your order was completed! You should also receive a confirmation email to the email you provided at checkout.

 

I accidentally clicked manual payment instead of PayPal. What should I do?
-Please redo your order and then send us a message so we can adjust inventory.

 

I changed my mind, can I get a refund?
-We apologize, however there will be no refunds. Please make sure that this is something you want before you make your purcahse.

 

I missed my call! Can I do it at the next event?
-If you miss your call, the member will call again at the end of the list. If you fail to answer the call then, unfortunately we will be unable to complete your call. There will be no refunds for missed calls.

 

When will the call list be sent?
-After the sales have ended, the call list will be finalized and sent to the email you provided. We aim to have it sent within a few hours after sales end, however things may happen that causes a delay. We appreciate your understanding.

 

What order is the call list made?
-The call list is made in purchase order, with VVIP and VIP calls coming first. In order to avoid overlaps, the list order may be adjusted slightly.

 

I bought multiple calls with the same member. Will my orders be combined?
-Calls purchased on the same transaction will be automatically added together. If you buy calls for the same member on a separate transaction, it will be separated in the call list unless you notify us first that you would like it combined.

 

Can I request to have my call at the end of the list or around a certain time?
-As we have received many requests like this and it is difficult to fulfill them all the time, we will no longer be accepting these requests. We apologize, but this is the way we felt was most fair, especially to those who would like their calls later in the list.

 

When will I receive my digital goods?
-We aim to send the goods as soon as we can after the event. Sometimes a member might not be able to take theirs right away, so there could be a bit of a delay. We wait until all members have finished them before emailing them to you.

 

If you have any other questions, please email us at teamotter@withbemax.com

or send us a message on Instagram!